Refund Policy

 

At Red Rabbit, we work hard to ensure customer satisfaction with the products you purchase. However, there are some return and refund policies in place. Once goods are sold, they cannot be returned nor exchanged without a reasonable claim, and customized products cannot be returned. For online purchases, returns will only be accepted in cases in which the wrong model was delivered or where the product was in a damaged condition when received.  Please note that used products are not eligible for return.

 

We provide a 3 day return or exchange service in order to ensure best experience for all our customers.

 

To initiate any claim, customers must provide a complete unboxing video from start to finish and share it with us via Email or WhatsApp within two days of delivery; claims without this will not be entertained. In case of defective or damaged items (Dead on Arrival), replacements will be arranged once the product, along with its original packaging and accessories, is returned to us in proper condition with intact serial numbers. Upon receipt, we will promptly dispatch the replacement on the same day.

 

REORDERD TEXT:

 

Refund & Return Policy

 

At Red Rabbit, we work hard to ensure customer satisfaction with the products you purchase. However, there are some return and refund policies in place:

• General Policy:
• Once goods are sold, they cannot be returned nor exchanged without a reasonable claim.
• Customized products cannot be returned.
• Used products are not eligible for return.
• Online Purchases:
• Returns will only be accepted if the wrong model was delivered or if the product was received in a damaged condition.
• Return/Exchange Window:
• We provide a 3-day return or exchange service to ensure the best experience for all our customers.
• Mandatory Unboxing Video:
• To initiate any claim, customers must provide a complete unboxing video from start to finish.
• This must be shared via Email or WhatsApp within two days of delivery.
• Claims without this video will not be entertained.
• Defective or Damaged Items (Dead on Arrival):
• Replacements will be arranged once the product, along with its original packaging and accessories, is returned in proper condition with intact serial numbers.
• Upon receipt, we will promptly dispatch the replacement on the same day.
  
  Exchanges of the product will be delivered within 5 -7 working days 
  If your refund is approved in any circumstances then the amount will be credited to the original payment methods in 7 -10 working days