Refund & Return Policy 

 At Red Rabbit, we work hard to ensure customer satisfaction with the products you purchase. However, there are some return and refund policies in place:

• General Policy:
• Once goods are sold, they cannot be returned nor exchanged without a reasonable claim.
• Customized products cannot be returned.
• Used products are not eligible for return.
• Online Purchases:
• Returns will only be accepted if the wrong model was delivered or if the product was received in a damaged condition.
• Return/Exchange Window:
• We provide a 3-day return or exchange service to ensure the best experience for all our customers.
• Mandatory Unboxing Video:
• To initiate any claim, customers must provide a complete unboxing video from start to finish.
• This must be shared via Email or WhatsApp within two days of delivery.
• Claims without this video will not be entertained.
• Defective or Damaged Items (Dead on Arrival):
• Replacements will be arranged once the product, along with its original packaging and accessories, is returned in proper condition with intact serial numbers.
• Upon receipt, we will promptly dispatch the replacement on the same day.
  
  Exchanges of the product will be delivered within 5 -7 working days 
  If your refund is approved in any circumstances then the amount will be credited to the original payment methods in 7 -10 working days